Choose the subject of interest
Frequently Asked Questions
If you wish to cancel your order as soon as you finish placing it, please contact us via email at email@example.com or via chat on the website within the service hours and we will cancel your order immediately. We are unable to cancel any orders that have already been shipped out.
A full refund will be issued back on the payment method used to place the order and a confirmation email will be sent to you after it is canceled. Payouts for refunds normally take up to 48 hours to be reflected back into your account.
Please contact our customer service via email at firstname.lastname@example.org as soon as possible to correct any information (this must be done before your item(s) has been shipped out).
Once your order is shipped with a mistake or misspelled information, we are not responsible for lost packages. If packages are marked as “Return to Sender” due to an incorrect/undeliverable address, it is up to the buyer to deal with the reshipment expenses.
*Attention: To avoid any problems with shipping, please make sure that your address is correct when filling out the order form.
During your shopping process, before you have provided the payment information, you can edit your shopping cart. After you finished processing your order, you cannot change any of the information previously provided. For security matters and the secrecy of your data, we do not modify any order once it has been processed.
Unfortunately, once your order is placed, we are unable to input the code manually.
*Attention: Our sales have specific expiration dates, if you miss out the deadline, you will not be able to use that coupon code for future purchases.
No, your product is only reserved after completing the purchase.
Open your phone's app store (Play Store or App Store) and type honeybeworldwide in the search bar.
Choose the app with our store icon and select Install.
Honey Be Worldwide offers a variety of payment options. We accept Visa, MasterCard, Discover, JC, American Express cards and Paypal.
Yes! You get free shipping to the USA for orders over $149.00 in products.
If you live in another country worldwide (except Brazil), you get free shipping for orders over $299.00 in products.
It's very simple, you must access "My Orders" and log-in with the e-mail you made the order asking for an Access Key.
- "My Orders" is located in upper right corner of our website.
- Some log-in options will open for you, but we suggest doing it by Access Key. You will receive the code directly in your email, then just copy and paste it on the page to access your account.
Note: some emails direct this Access Key to the trash or spam folder. So if it doesn't arrive in your inbox, just check if this happened to you.
Unfortunately, we are unable to process orders over the phone. However, you may place orders on our website from a computer or a mobile device.
You may click the search icon in the upper part of our webpage and type any keywords that describe the item you are searching for.
Exs: product name, colors, style, etc.
If you have already finalized your order, there is no way to change any information already registered.
You can only change your registration data when purchasing a new order.
For this, on the payment page, you have the option to alteration of personal data and delivery data. Click on "edit" and then put the new information.
ATTENTION: the information saved will always be from the last order made.
Our customers do not have a registered password when they place an order on the site.
If you want to access your account, you must ask for an Access Key that is sent to the registration email.
Note: some emails direct that Access Key to the trash or spam folder. So if it doesn't arrive in your inbox, just check if this happened to you.
If you have already placed an order, you cannot delete your registration.
It is important for us to register purchases that have already been made and, in addition, your information is not stored on our website.
If it is saved in your computer, cell phone or tablet, just clear your cookies so that the fields are blank again.
We always try to provide our customers with promotional prices and discounts. It's important to always check our home page and our Instagram (@honeybeworldwide) for the current promotional codes.
Some of our discount codes may have expired. It's important to always check the expiration date of the discount code to make sure the promotional time is still valid.
Your registration is done at the end of the purchase.
After choosing the products and going to the shopping cart, we will ask for your e-mail, personal data and also a delivery address.
After this first order, your information will be saved.
Our company ships worldwide. if your country is not listed on the checkout, please inform our Customer Support via email at email@example.com or via chat on the website.
After your order is delivered, you will receive an email with a list of the items you have purchased to rate.
You will then be able to add a note for it and, if you wish, you can post comments on the products.
After the order is posted, tracking is done through this link:
You must insert your order's shipping code. There is a deadline of up to 48 working hours for tracking updates.
It's super easy to buy, check it out:
Access our website.
Choose the product you liked
Choose the ideal size! If you need help, contact our Customer Support.
Click on the ADD TO CART button.
On the My Bag page, take a look at the selected products and go to the Cart by clicking on Close Order.
In the Cart, fill in your personal data, delivery and choose the payment method, when finished click Checkout.
Did not find what you wanted?
If you have any questions, suggestions, complaints or compliments, please contact us through our Customer Service. We will be delighted to help you.
+55 (22) 2521-8365
+55 (22) 2521-8357
+55 (22) 3512-8596
Monday to Thursday: 8:00 am to 6:00 pm
Friday: 8:00 am to 5:00 pm (UTC -3)
Chat online and email
Chat live with one of our attendants, feel free to ask questions, make suggestions and resolve issues related to products and orders. Chat and E-mail are available on all pages of the site, on the lower right side. Just click, identify yourself and talk to us.